Terms & Conditions
Appointment Policy
Appointment booking
Clients can contact South Coast Aesthetic Clinic for enquiries and appointment bookings by telephone (if no answer, please leave your name, telephone number and enquiry), email or social media (Facebook, WhatsApp etc).
We kindly ask that clients arrive around 10 minutes prior to their appointment. This allows time for the correct medical and consultation forms to be completed.
Cancellation policy
We kindly ask that all clients who wish to cancel their appointment, telephone us at least 24 hours before the scheduled time slot. If less than 24 hours' notice is given, the treatment or session will be lost and is non-refundable and non-transferable to another date
No-show policy
Clients that fail to attend their appointment without giving notice will lose their treatment or session. The treatment or session will be non-refundable and non-transferable to another date.
Late policy
Clients that may be delayed and arrive late to their appointment, must let the clinic know via telephone as soon as possible. We will always try to accommodate our clients, however, please understand that we may not be able to provide the full treatment time.
Rescheduling
We work tirelessly to ensure that our patients have an outstanding experience at our clinics. There may be some occasions where unfortunately we must reschedule an appointment and we don’t take this option lightly.
Refund Policy
Sale treatments and courses
Discounted and sale items are non-refundable unless the client is unsuitable based on medical grounds. In this scenario, a doctor’s note must be provided.
Full-price treatments and courses
If a full-price treatment or course has been purchased but unused, it is valid for a refund. If a full-price course of treatment has been partially used, the remaining sessions are non-refundable however they may be exchanged for another treatment of the same monetary value.
Appointment Preparation
Patch test
If a patient hasn’t received a HIFU treatment with us before, a patch test must be performed in the area to be treated before receiving any treatment.
Facial treatments
If patients can remove their make-up and facial creams before facial treatments, this would be hugely appreciated as it allows more time for the treatment itself. If patients are unable to remove their make-up, then we can help.
Medical changes
If a patient’s medical circumstances have changed since the consultation, the patient must let the clinic or practitioner know as soon as possible. Some medical conditions like pregnancy or taking some medication leave the patient unable to receive some treatments from us. In these scenarios, patients may transfer their treatment to a suitable one for their medical condition.
General Terms & Conditions
Disclaimers
The content on this website or social media pages does not constitute advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be during a consultation before the commencement of any treatment.
What information do we need?
We need your contact details, i.e. name, phone number, address, postcode and email address. We will also need information about your age and health for us to provide you with treatments. We may also hold photographic images to record and review the progress of your treatment.
Why do we need it, how will we use it and how long will we retain it?
We need all of the details above in order to ensure that we are able to provide and record the treatments you may ask for, as well as also enabling us to notify you of appointments, retain payment records for accountancy purposes, comply with healthcare regulatory bodies and also for insurance purposes. We will hold your information for a period of up to ten years for insurance purposes.
Our lawful basis for processing your personal information is:
- Legal obligation – processing is necessary to fully comply with the law, meaning that we have a legal reason to ask for your data.
- Vital interests – this means we have a legal reason to ask for your data as processing is necessary to protect the life of an individual.
- Contract – this means that we have a legal reason to ask for your data because we need it for contractual reasons.
You do not have to share your personal data with us. Should you choose not to share your personal data with us, this will prevent South Coast Aesthetic Clinic from holding important information, which is necessary to enable us to continue to provide you with treatments. It is necessary for you to fulfil your side of the contract (i.e. share your personal information) in order for us to fulfil ours (i.e. carry out treatment).
Marketing
We may also like to send you information about the products and services we offer, using the information you have shared with us. It is important to note that you do not have to agree to this for treatment to go ahead. If you agree to be contacted for marketing purposes, you will be provided with a document where you can tick the relevant boxes to give your consent for your preferred method of contact. You may withdraw this consent at any time by emailing us at [email protected] or calling us on 01202 736644.
Will we share your information?
To enable us to provide you with treatment, it will be necessary to share your information with:
- Clinical database provider – https://www.aestheticnursesoftware.com/
- Pharmacies – when a prescription order is necessary for the product you require.
- Regulators and government authorities – if we are required to do so by law or if the authority requests it and we regard that request to be reasonable.
What are my rights?
You have a right to expect us to retain accurate records and for us to act upon any request to rectify any inaccuracies with your personal information.
You have a right to require us to erase your personal data without undue delay on specific grounds, for example: where it is no longer necessary based on the reason it was originally recorded, or where you withdraw your consent and there are no other legal grounds for processing.
By providing the information requested you are providing explicit consent but you have the right to withdraw that consent at any time. To do so please email [email protected].
You have a right to request a copy of your personal data held by us.
Should you wish to continue your treatment elsewhere, you have a right to request us to move, copy or transfer your personal data.
Who can I complain to if I feel you are not handling my data correctly?
Please contact us if you have any questions about these terms & conditions or the information we hold on you. You can do this by email, [email protected] or by post to South Coast Aesthetic Clinic, Suite B (First floor), Stephen House, 23a Bargates, Christchurch, Dorset, BH23 1QD. If you believe for any reason we are not handling your data correctly you have a right to make a complaint. This can be sent to us using the above contact details. If you are unhappy with our response you should then contact the ICO (Information Commissioner’s Office) by contacting the ICO directly or using the following link https://ico.org.uk/concerns/.
We ask that all patients sign the consent forms to confirm they have understood the policy and to provide their consent for South Coast Aesthetic Clinic to process their personal data for the reasons stated above. Under the new GDPR rulings, failure to return the signed policy statement will result in your records being securely destroyed and deleted and any further treatment prohibited.